State Farm® Insurance Agent Audrey McFarlin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
David Egeland
October 12, 2026
5
out of
5
rating by David Egeland
"Juan is always very helpful and professional. Thank you!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Chicago insurance team. - Audrey"
denise sandell
October 7, 2026
1
out of
5
rating by denise sandell
"i called to cancel my policy due to move. their office completely dropped the ball, did not process the cancellation, and attempted to charge me again. this is dishonest, unethical conduct that needs to be taken seriously."
We responded:
"Denise, I want to apologize for this situation. I can assure you that this is not a practice. I requested my service manager to reach out to you in my absence and will follow up with you directly. I do apologize and I will get an answer. Agent Audrey McFarlin"
deanna patton
October 6, 2026
4
out of
5
rating by deanna patton
"I was serviced by Diego who was pleasant, respectful and friendly. He listened to my needs and tried to help me find a reasonable rate. I was very satisfied."
We responded:
"Thank you for your review! We’re so glad to hear you had an enjoyable experience with us here on Audrey McFarlin’s State Farm Insurance team. "
Robert T
October 6, 2026
5
out of
5
rating by Robert T
"Been with this agency for over 30 years.
Krystyna was wonderful. Helped me update my policy and led me to new options.
I will never go anywhere else. Keep up the good work!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Chicago insurance team. - Audrey"
Amy Manion
September 30, 2026
5
out of
5
rating by Amy Manion
"Krystyna was helpful and professional! She assisted me quickly and took steps to ensure my family account was aligned."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Chicago insurance team. "
Francisco Bautista
September 28, 2026
5
out of
5
rating by Francisco Bautista
"Juan was extremely helpful and gave amazing customer service with helping me in mistakes I made and getting them rectified. Very friendly and definitely kept me at ease"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
ada casas
September 24, 2026
5
out of
5
rating by ada casas
"The staff at the South Loop State Farm on Michigan Avenue have been both professional and warm to me and my family. Diego has got me the best offer ever and I couldn't be more satisfied. Diego's been patient and very thoughtful.
I've been very fortunate in choosing State Farm and highly recommend them for all your insurance needs."
We responded:
"Ada, Thank you for the glowing service endorsement of the team. We appreciate the 5-Star rating."
Nicole Cooper
September 23, 2026
5
out of
5
rating by Nicole Cooper
"Juan was very professional and provided excellent customer service. He went over and beyond to make sure that my renters insurance payment was processed and he followed up with me on the life insurance quote that was sent to me."
We responded:
"Nicole, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! - Audrey"
anika johnson
September 18, 2026
5
out of
5
rating by anika johnson
"Juan , provided great customer service. Explain to me my policy , and was able to get me a good auto insurance price."
We responded:
"Thank you so very much for the review of Juan's service. We appreciate you - Audrey"
Winston Rowley
September 18, 2026
5
out of
5
rating by Winston Rowley
"Had a great experience working with Diego - he was patient and friendly with me as we adjusted my policy to my specific needs and priorities. I’ve been having some health issues and Diego was very patient in making sure I understood the policy which was immensely appreciated as this was my first time working with State Farm.
I will recommend him to any of my friends looking for a new policy - ask for Diego!!"
We responded:
"Hi Winston, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Audrey McFarlin, Your State Farm Agent "
Selene Sonego
September 14, 2026
5
out of
5
rating by Selene Sonego
"Ariana very knowledgable and extremely nice she oriented me on how to sign online documents in a practical way and answered all my concerns. I recommended these services ❤️"
We responded:
"Selene, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Chicago insurance team is always here and happy to help. "
Jose Banuelos
September 14, 2026
5
out of
5
rating by Jose Banuelos
"Ariana was really helpful in helping me get my life policy. Thanks :)"
We responded:
"Hi Jose, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Audrey McFarlin’s team. Please reach out to us if any questions come up! - Audrey McFarlin’s Insurance Team "
N Jones
September 11, 2026
5
out of
5
rating by N Jones
"I had a great experience working with Krystyna. Customer service provided was phenomenal and greatly appreciated."
We responded:
"N, thank you for the amazing review! Our Chicago insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Audrey McFarlin, your State Farm Agent "
Allen Kus
September 10, 2026
5
out of
5
rating by Allen Kus
"Juan was very thorough and provided quick service for some new auto and liability insurance."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. - Audrey"
Eric
September 4, 2026
5
out of
5
rating by Eric
"I had a great experience working with Diego from the office of Audrey McFarlin! He was professional and patient while helping me set up my auto and home insurance."
We responded:
"Hi Eric, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Chicago. If you ever need help, we are just a phone call away! - Your State Farm Agent, Audrey McFarlin "
Tina Payne
September 4, 2026
5
out of
5
rating by Tina Payne
"Exceptional service from Juan today."
We responded:
"Tina, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Chicago. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Audrey McFarlin and Team "
Tomoya Ozaki
August 31, 2026
5
out of
5
rating by Tomoya Ozaki
"Diego was very helpful!!"
We responded:
"Tomoya, thank you for the amazing review! Our Chicago insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Audrey McFarlin, your State Farm Agent "
Courtney Denn
August 18, 2026
5
out of
5
rating by Courtney Denn
"Very professional and helped answer all of my questions!"
We responded:
"Hi Courtney, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Audrey McFarlin’s team. Please reach out to us if any questions come up! - Audrey McFarlin’s Insurance Team "
Naima Dawson
August 14, 2026
5
out of
5
rating by Naima Dawson
"On July 30, I randomly decided to buy a new car and immediately texted Juan Tarvares at Audrey McFarlin – State Farm Insurance because I needed coverage for a second vehicle\. Juan responded right away, called me, and had everything completely taken care of in about 15 minutes\!
Ever since I switched to Audrey McFarlin - State Farm Insurance, I truly lucked up with Juan. He is personable, professional, responsive, and consistently provides top\-notch customer service\. Whenever I need something, he makes the process easy and makes me feel like a valued client—not just another policy number\.
Thank you, Juan, for always taking such great care of me. Five-star service every time!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. - Audrey "
Megan Lewis
July 31, 2026
5
out of
5
rating by Megan Lewis
"After moving to Chicago from out of state, Juan made updating my auto insurance very smooth and simple."
We responded:
"Megan, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Chicago insurance team is always here and happy to help. - Audrey"
Deanna R
July 31, 2026
5
out of
5
rating by Deanna R
"Krystyna Bukowska provided outstanding service when I needed to update my car insurance. She responded quickly, was friendly and professional, and handled everything seamlessly within minutes. My updated paperwork and insurance cards were in my email and available in the portal almost immediately. Thank you, Krystyna, for making the entire process so easy!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. - Audrey"
Ruth Herbert
July 30, 2026
5
out of
5
rating by Ruth Herbert
"My experience was great. Juan is a very professional agent very patient very calm and very caring."
We responded:
"Thank you for the 5-star review of Audrey McFarlin’s team - we really appreciate your kind words! - Audrey"
Lauren Conway
July 29, 2026
5
out of
5
rating by Lauren Conway
"Juan helped me lower my car insurance policy, was attentive and extremely responsive."
We responded:
"Thank you so much for your kind review, Lauren! If you need insurance assistance, we are just an email or call away! - Audrey McFarlin, your State Farm Agent "
Priscilla Garcia
July 28, 2026
5
out of
5
rating by Priscilla Garcia
"I needed some assistance adjusting my policy and customer service was great. Diego was wonderful from start to finish."
We responded:
"Hi Priscilla, Samantha is an asset in our office. It is always her goal to demonstrate that every client is important."
Marie Jones
July 27, 2026
5
out of
5
rating by Marie Jones
"Diego was super helpful in getting my auto and renters insurance set up!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Audrey McFarlin’s team. "