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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Taylor Chorazyczewski

Taylor Chorazyczewski

December 4, 2025

5  out of  5
rating by Taylor Chorazyczewski
"Claire was incredibly helpful! She’s friendly, efficient, and went above and beyond to help us with a complicated policy. Thanks for the great work, Claire!"
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Joe Bas

December 1, 2025

5  out of  5
rating by Joe Bas
"Claire was incredibly helpful and professional from start to finish. She made the whole process of getting my new auto insurance simple, fast, and stress-free — highly recommend working with her!"
We responded:
"Joe, Glad we could assist - Audrey"
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DebK

December 1, 2025

5  out of  5
rating by DebK
"I worked with Jake from Audrey McFarlin’s office. He was excellent at providing me all the quotes and other information. He was also very patient to my request for multiple quotes with varying coverages. As a former State Farm Underwriter Jake was the kind of Staff Person (and agent) we all appreciated and wanted. I recommend Audrey’s office for efficient and knowledgable staff."
We responded:
"Deb, I'm glad Jake was helpful - Audrey"
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Thomas Couston

December 1, 2025

5  out of  5
rating by Thomas Couston
"Claire, and the rest of the office provided a wonderful experience! I felt confident my insurance needs were taken care of."
We responded:
"Thomas, Thank your commenting and your 5-Star rating is appreciated. - Audrey"
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Juan Mazzarri

November 26, 2025

5  out of  5
rating by Juan Mazzarri
"Audrey, did a great job with helping me out with my insurance. Very professional. If I could it would of been more than 5 stars."
We responded:
"Thanks Juan. Appreciate you this Thanksgiving. We live for 5 stars - Audrey "
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Rachel Williams

November 25, 2025

5  out of  5
rating by Rachel Williams
"Jake,claire,and Kelli did an amazing job! They were extremely friendly and helped me get affordable renters insurance. I would highly recommend this statefarm!! Thank you for all your help!!!"
We responded:
"Rachel, Thank you for the wave review of the service; we appreciate the recommendation and the 5-Stars - Audrey"
Profile photo of Jun X

Jun X

November 25, 2025

5  out of  5
rating by Jun X
"Just bought my car insurance from Audrey and her colleague Jake. The experience was smooth and fantastic. I emailed to them online, and got the reply in less than 24 hours. Jake provided me the quoate and answered all my question, fulfilled all my demands. Super professional, customer-oriented, and patient!"
We responded:
"Jun, Thank you for commenting. Jake and I appreciate the 5-Stars - Audrey"
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Lauren Ruvola

November 19, 2025

5  out of  5
rating by Lauren Ruvola
"Krystina was prompt, professional, and easy to speak with! I'll be recommending her services"
We responded:
"Lauren Thanks so much for the 5 star rating. - Audrey "
Profile photo of Kene' Menifield

Kene' Menifield

November 19, 2025

5  out of  5
rating by Kene' Menifield
"I had an excellent experience working with Claire. From the moment I walked in, she was friendly, attentive, and genuinely committed to helping me. She responded quickly, understood my concerns right away, and provided a clear and effective solution."
We responded:
"Wow! Thanks for your comments regarding Claire. She is genuine and committed. We appreciate the 5-stars- Audrey "
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Sheryl Robinos

November 17, 2025

5  out of  5
rating by Sheryl Robinos
"I’ve been with State Farm since I moved to Chicago. All the agents I’ve work with have been really great to work with. I worked with Claire today and she was really wonderful. She was friendly, patient and thorough with details. I feel at ease communicating with her and know she will take care of any questions or concerns that I have. Thanks for such wonderful service, Claire. :)"
We responded:
"Sheryl Thank you for giving Claire this glowing recommendation. We appreciate you. May I ask that you tell friend - Audrey "
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Bill Taylor

November 16, 2025

5  out of  5
rating by Bill Taylor
"I had many insurance policies over my 70 years and my current agent is by far the best of all."
We responded:
"Bill, what a testament to the service level provided by team. We do appreciate you and the 5-Stars! - Audrey"
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Mary Jo Bollero

November 11, 2025

5  out of  5
rating by Mary Jo Bollero
"Great personalized service. And great turn-around."
We responded:
"Mary, It's good to hear that we were timely and tailored your coverages. - Audrey"
Profile photo of Kari Hermansen

Kari Hermansen

November 8, 2025

5  out of  5
rating by Kari Hermansen
"Claire was extremely friendly and helpful. I needed to make some changes to my policy, and she spent a lot of time making multiple changes. She also remembered I said I wanted to add something, and a couple of weeks went by, she followed up with me to find out if I still wanted to do it, which I appreciated, since I hadn't gotten to it yet."
We responded:
"Hi Kari Thanks for commenting on Claire’s service to your policies. We love to review. It’s better to identify gaps in coverage before the coverage is needed. We appreciate the 5 stars and thanks again for taking the time to review your coverage and our performance Audrey "
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Howard Reed

November 6, 2025

5  out of  5
rating by Howard Reed
"I had the pleasure of meeting and speaking with Claire several times regarding different kinds of insurance plans that are offered. Such a WONDERFUL experience!!! I HIGHLY recommend Claire as a person to go to and get information along with quotes to help you navigate your insurance process!!! Very kind, considerate, understanding and compassionate about helping someone!!"
We responded:
"Howard, thanks so much for your WONDERFUL comments. Claire is pleased to assist. We appreciate your 5 Stars! - Audrey "
Profile photo of Colby Works

Colby Works

November 5, 2025

5  out of  5
rating by Colby Works
"Krystyna was so great to work with! She made everything quick and easy and was a delight!"
We responded:
"Colby, on behalf of Krystyna and myself, your comments are welcome - Audrey "
Profile photo of Mason Bowman

Mason Bowman

November 5, 2025

5  out of  5
rating by Mason Bowman
"Always quick to respond to questions and implement updates. Thanks Claire!"
We responded:
"Thanks Mason. We appreciate the 5 stars- Audrey "
Profile photo of Lisa Salemi

Lisa Salemi

November 2, 2025

5  out of  5
rating by Lisa Salemi
"Claire was very responsive and helpful in responding to my request. She rerouted an email to right person and efficiently handled issue from start to finish."
We responded:
"Lisa, thank you for 5-star rating. I’m pleased that Claire was efficient- Audrey"
Profile photo of Brenda Summerville

Brenda Summerville

October 31, 2025

5  out of  5
rating by Brenda Summerville
"I love my agent and staff! Very professional, knowledgeable and responsive! I highly recommend them!"
We responded:
"Brenda We love you too!!!!- Audrey"
Profile photo of Lee Jerousek

Lee Jerousek

October 31, 2025

5  out of  5
rating by Lee Jerousek
"My wife and I moved our insurance business from Michigan to Chicago, IL. Audrey and her team made the transition easy for us."
We responded:
"Lee welcome to Chicago!!!! We appreciate the 5 Stars- Audrey "
Profile photo of Bertha

Bertha

October 30, 2025

5  out of  5
rating by Bertha
"Jacob Bettencourt is the name of the most exceptional insurance agent we have ever encountered. He has been instrumental in assisting my wife and me in transitioning from our previous insurance provider to State Farm. Through his expertise, we have come to the realization that we could potentially save hundreds of dollars by taking advantage of the comprehensive deals offered based on various household circumstances and driving history. His dedication has inspired my family to prioritize saving money, which we can now allocate towards cherished family time. Thanks Jacob truly appreciate that outstanding interest in helping others"
We responded:
"Bertha, thanks for your kind remarks. Jacob values our clients 5 Stars is our goal. Thank you Audrey "
Profile photo of Elliot Melsness

Elliot Melsness

October 30, 2025

5  out of  5
rating by Elliot Melsness
"Jake went above and beyond! He reached out to get me an AMAZING deal on life insurance. Definitely looking out for my best interest... will 100% recommend."
We responded:
"Elliott thank you for your recommendation. Life insurance is so important. Many over estimate the cost and UNDER estimate the consequences of not have ENOUGH life insurance- Audrey "
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Cliff Billing

October 30, 2025

5  out of  5
rating by Cliff Billing
"Great customer service and due diligence with helping the customer"
We responded:
"Cliff, thank you for acknowledging our efforts. - Audrey "
Profile photo of Eryn Wanyonyi

Eryn Wanyonyi

October 29, 2025

5  out of  5
rating by Eryn Wanyonyi
"Claire was very helpful in discussing policy changes and offerings. Made the transition seamless."
We responded:
"Eryn, we are pleased to make it easy. - Audrey "
Profile photo of Marge Waszkiewicz

Marge Waszkiewicz

October 28, 2025

5  out of  5
rating by Marge Waszkiewicz
"Clarified home owner insurance questions throughly. Easy to work with. Thank you Kelli!"
We responded:
"Marge, thank you so much for your kind remarks regarding Kelli. - We appreciate the 5-Stars - Audrey"
Profile photo of Kwang Lim Lee

Kwang Lim Lee

October 14, 2025

5  out of  5
rating by Kwang Lim Lee
"Claire has been very attentive and helpful right from the beginning. The process of getting a new autoinsurance was easy and straightforward. Definitely recommend working with Claire!"
We responded:
"Kwang, Thank you for the 5 Stars. Claire and I appreciate your remarks. - Audrey"