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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Laverick Ramsey

February 2, 2026

5  out of  5
rating by Laverick Ramsey
"Hats off to my Stare Farm rep for having the time and patience to walk me step by step into (as she puts it) making the best decision of my life! Thank you again"
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Ruchi & Sid

February 2, 2026

5  out of  5
rating by Ruchi & Sid
"Claire was fantastic! Super focused and efficient without rushing me at all. Handled everything via phone and email, found the best rate immediately so I could switch right away, and completed the whole thing in about 20 minutes total. Quick, professional, and still felt personal—she really listened to what I needed. Highly recommend!"
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Linda Eton

January 30, 2026

5  out of  5
rating by Linda Eton
"Lizzie was very patient with my questions and answered them fully. What she wasn’t certain of, she checked on the answer with an associate and quickly got back to me."
We responded:
"Thank you for taking the time to leave such a great review, Linda. We strive for excellence in all things insurance and are grateful for your positive feedback. - Audrey"
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Elliot Melsness

January 29, 2026

5  out of  5
rating by Elliot Melsness
"Jake went above and beyond! He reached out to get me an AMAZING deal on life insurance. Definitely looking out for my best interest... will 100% recommend."
We responded:
"Elliott thank you for your recommendation. Life insurance is so important. Many over estimate the cost and UNDER estimate the consequences of not have ENOUGH life insurance- Audrey "
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Marie Baima

January 23, 2026

5  out of  5
rating by Marie Baima
"Audrey McFarlin’s team is amazing! I worked with Claire on finding alternative insurance options and she was so helpful, communicative and made the entire process seamless and easy. I’m so grateful for her support and follow up. Thank you Claire!"
We responded:
"Thank you so much for the 5-star rating, Marie! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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William Rankin

January 23, 2026

5  out of  5
rating by William Rankin
"Thank you, Liz & Jake 4 patient with me and walking me through the policy,they make a good team ,thank you, that's why I gave them stars.they treat they clients with respect .."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Lizzy Slack

January 23, 2026

5  out of  5
rating by Lizzy Slack
"Southloop Office has a fantastic team! Service is remarkable, Rate are excellent, & Staff goes above & beyond to assist. Continue providing Incredible services team"
We responded:
"Thank you Lizzy for your kind remarks - Audrey"
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debsankar banerjee

January 22, 2026

5  out of  5
rating by debsankar banerjee
"Have been using their service for car insurance for over an year now. Gave me much better rates than I could find myself. Also very responsive in case you need their help. Had very good experience interacting with Sam & Krystyna. Edit-Have opted for other products and got better rates. Thanks to Krystyna for all the help!"
We responded:
"I'm pleased that you had the experience of service from our sales manager and service manager. Thank you for the 5-Stars!"
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Kimberly Whitehead

January 22, 2026

5  out of  5
rating by Kimberly Whitehead
"Lizzi was amazing! She’s Very knowledgeable she explained and answered all of my questions. She was very helpful and kind. Thank you soo much in helping me in what I definitely needed. I will recommend my family and Friends ."
We responded:
"Thank you for taking the time to leave such a great review, Kimberly. We strive for excellence in all things insurance and are grateful for your positive feedback. Thank you again - Audrey"
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Carol Branka

January 21, 2026

5  out of  5
rating by Carol Branka
"Claire was excellent in answering my questions about my insurance policies. She was very knowledgeable and helpful!! She even helped me save some money when we reviewed my policies!! Highly recommend their office!!!"
We responded:
"Carol, Thank you for your kind remarks. Kelli puts a great deal of effort into being helpful. We appreciate the 5-Stars- Audrey"
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WE Hill

January 20, 2026

5  out of  5
rating by WE Hill
"Lizzi, Amazing Service, Excellent Product & Phenomenal Quality. Overall Experience was Magnificent"
We responded:
"Thank you! We strive for excellence and a phenomenal experience! - Audrey"
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Jimmy Williams Jr

January 19, 2026

5  out of  5
rating by Jimmy Williams Jr
"Elizabeth Slack was very knowledgeable and helpful with explaining the policy and how it benefits me and my family. Love the personality and attitude towards her work and how she loves helping families be prepared for the future. It was a pleasure speaking with her and I had a wonderful experience. Thank you Ms. Slack."
We responded:
"Thank you so much for the 5-star rating, Jimmy! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. - Audrey"
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Debra Ball

January 16, 2026

5  out of  5
rating by Debra Ball
"I'm so impressed with the personalized attention that Claire, from the Audrey McFarlin State Farm Agency has provided. I've been with State Farm over 20 years but recently switched agents for a closer location and this was the best decision I've made. They have kept me informed of various changes and offered helpful suggestions regarding my policies."
We responded:
"Debra, Thank you for the positive review and the 5-Stars! - Audrey"
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Jessie Chavarria

January 16, 2026

5  out of  5
rating by Jessie Chavarria
"I had a great experience with State Farm, especially working with Krystyna. She was professional, knowledgeable, and took the time to explain everything clearly. Krystyna made the entire process easy and stress-free, and I truly felt like she had my best interests in mind. Highly recommend reaching out to her if you’re looking for excellent service!"
We responded:
"Jessie, I'm glad the office manager, Krystyna, was able to assist. She actually loves insurance and appreciates the value it adds. - Audrey"
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Tom Berthold

January 16, 2026

5  out of  5
rating by Tom Berthold
"It has been 30 years since any insurance agent actually called me to review my policies, look for ways to reduce costs, and also make sure I have the right level of insurance for my needs. Claire from Audrey McFarlin's office was proactive, reviewed all my policies, found an area on my homeowner's policy where I could lessen liability risk at a nominal increase to my policy. Additionally, she found ways to help reduce costs on my auto policy as well. Thank, you, Claire for your help with this. Shout out to the entire team as well - Kelly, Jake, and Claire for always be responsive to my needs."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. We are pleased to be of service. - Audrey"
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Liz Catlett

January 15, 2026

5  out of  5
rating by Liz Catlett
"Claire was super nice and informative."
We responded:
"Thank you so much for the 5-star review of State Farm Agent Audrey McFarlin’s Team! We deeply appreciate your kind words here in Chicago . -Audrey "
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Cherelle Martin

January 13, 2026

5  out of  5
rating by Cherelle Martin
"Very Patient and Understanding. Great communication skills"
We responded:
"Thank you for your kind review of State Farm Agent Audrey McFarlin’s Team. We appreciate it! Thank you for the amazing review, Cherelle! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. - Audrey "
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Mer Thornton

January 12, 2026

5  out of  5
rating by Mer Thornton
"The South Loop is such an awesome team! I appreciate each of them for their assistance & hospitality whenever I walk through their door!!"
We responded:
"Mer, Sleep well knowing that you are protected - Audrey"
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Al Al

January 9, 2026

5  out of  5
rating by Al Al
"Jake was a pleasure to work with he helped me navigate the insurance process with ease. Highly recommend Jake !"
We responded:
"Al, Thanks for your review of Jake's service. - we appreciate the 5-Star. - Audrey"
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Leif Bergstrom

January 9, 2026

5  out of  5
rating by Leif Bergstrom
"Christian was attentive and was quick on finding my car insurance which I accidently threw away"
We responded:
"Thank you for the review. We appreciate your time and kind words. Audrey McFarlin State Farm. SouthLoopInsurance.com"
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Jason Boehm

January 7, 2026

5  out of  5
rating by Jason Boehm
"Wonderful to work with. They were able to review my policy and lower my premium, which was greatly appreciated. Easy to talk to and made the homeowners' insurance process as simple and pleasant as possible. Highly recommend."
We responded:
"Jason. Premiums are always appreciated but rest assured you are covered. Thanks for the 5 stars- Audrey "
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Zarren Manuel

December 31, 2025

5  out of  5
rating by Zarren Manuel
"Claire held my hand through the whole process, and was very knowledgeable"
We responded:
"Zarren, thank you very much for commenting on Claire's service. - Audrey"
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Doyoung Yong

December 30, 2025

5  out of  5
rating by Doyoung Yong
"Claire provided impeccable client service."
We responded:
"Happy New Year! I'm please that Claire assisted. - Thank you for the 5-Stars- Audrey"
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Kathy

December 23, 2025

5  out of  5
rating by Kathy
"Claire was very helpful and knowledgeable. She was pleasant, professional, and provided great customer service."
We responded:
"Kathy. Thank you for kind remarks-Audrey "
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ada casas

December 23, 2025

5  out of  5
rating by ada casas
"The entire staff at the South Loop State Farm on Michigan Avenue have been both professional and warm to me and my family. I've been very fortunate in choosing State Farm and highly recommend them for all your insurance needs."
We responded:
"Ada, Thank you for the glowing service endorsement of the team. We appreciate the 5-Star rating."