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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kwang Lim Lee

October 14, 2025

5  out of  5
rating by Kwang Lim Lee
"Claire has been very attentive and helpful right from the beginning. The process of getting a new autoinsurance was easy and straightforward. Definitely recommend working with Claire!"
We responded:
"Kwang, Thank you for the 5 Stars. Claire and I appreciate your remarks. - Audrey"
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Rita Madas

October 13, 2025

5  out of  5
rating by Rita Madas
"I had a question about my renters policy and Kelly provided all the information I need. Very thorough and concise answers. Created everything up for me."
We responded:
"Rita, I'm pleased that Kelli was able to obtain information that assisted you. Please tell a friend! - Audrey"
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Samantha House

October 13, 2025

5  out of  5
rating by Samantha House
"Jake was very helpful in getting me set up with renters insurance. He was able to answer all my questions and get me set up quickly and painlessly. I appreciate his help!"
We responded:
"Samantha, I'm happy that Jake assisted. Yes it was Jake from State Farm! lol - Audrey "
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Alexandra Abalo

October 8, 2025

5  out of  5
rating by Alexandra Abalo
"Claire was great to work with when adding on car insurance. She was very communicative and made the process fast and easy."
We responded:
"Alexandra, Thank you for commenting on Claire's service level. She is the newest member of the team and working out beautifully. Thank you for the 5-Stars! - Audrey"
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Remi Auxenfans

October 8, 2025

5  out of  5
rating by Remi Auxenfans
"Claire was a thorough, pleasant and effective help on the phone today for all of our insurance needs. Many kudos!!"
We responded:
"Remi, Thank you for commenting on Claire's service level. We appreciate you taking the time to offer a 5-Star rating - Audrey"
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Thomas Reilly

October 7, 2025

5  out of  5
rating by Thomas Reilly
"Krystina Claire and Kelli are all amazing workers and helped me with my insurance! Thank you State Farm!!!"
We responded:
"Thank you Thomas for your comments on the team! We appreciate the 5-Stars - Audrey"
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Chandresh Sheth

October 2, 2025

5  out of  5
rating by Chandresh Sheth
"Claire and Kelli both very helpful and clever girls"
We responded:
"Chandresh, I'm pleased and encouraged that you recognized the brilliance of my team. We try to provide 5-Star service - Audrey"
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Ethan Sippy

October 2, 2025

5  out of  5
rating by Ethan Sippy
"Krystyna was very polite and helpful and had my issue resolved in under 5 minutes"
We responded:
"Ethan, As you may have recognized Krystyna is the office manager. She is competent and truly enjoys the industry. Feel free to refer a friend. - Audrey"
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Sarah Tysk

October 1, 2025

5  out of  5
rating by Sarah Tysk
"Krystyna helped us get our new homeowners policy set up and was very easy to work with. Was flexible and followed up with us when we were distracted by everything else with the move to make sure there were no gaps in coverage!"
We responded:
"Sarah, Congratulations on the new home! Rest assured that we are here as you settle in. We appreciate the 5-Stars - Audrey"
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Olawunmi Olurin

September 30, 2025

5  out of  5
rating by Olawunmi Olurin
"Five stars for sure! I got the best premium auto insurance thanks to Krystyna. She’s the best"
We responded:
"Olawunmi, We appreciate the 5-Star rating. The best to you - Audrey"
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Edie Hitchcock

September 30, 2025

5  out of  5
rating by Edie Hitchcock
"Kelli helped me out quickly and knowledgeably with a payment issue I had and I'm very grateful for her excellent work! Many thanks!"
We responded:
"Edie, I'm pleased that Kelli was able to assist. Make sure you take advantage of the website which places all your policy information at your fingertips. - Audrey"
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Justin Kroll

September 29, 2025

5  out of  5
rating by Justin Kroll
"For the last year that I’ve been working with the Audrey McFarlin State Farm office I’ve had nothing but good experiences. Most recently Kelly helped me revisit my policy before renewal and made going through it quick and easy. I would definitely recommend giving Kelly a call with any/all insurance related questions in the future."
We responded:
"Justin, We absolutely adore our long term clients. It is our pleasure to be of assistance. - Audrey"
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Amy Marron

September 26, 2025

5  out of  5
rating by Amy Marron
"We were extremely satisfied with our experience at State Farm South Loop. Krystyna was knowledgeable, friendly, welcoming and put us at easy. Because of Krystyna we will turn to State Farm with any additional needs in the future."
We responded:
"Amy, Krystyna is the office manager and works very hard. She believes in the product and it comes through in her interactions. - Audrey "
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Tom Edison

September 26, 2025

5  out of  5
rating by Tom Edison
"Krystyna was great to work with. Always pleasant and responsive."
We responded:
"Tom, I’m pleased that Krystyna was great to work with. We appreciate the 5 Stars - Audrey "
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Steve Markwell

September 25, 2025

5  out of  5
rating by Steve Markwell
"Krystyna was on top of this from the get go. We were looking to add a second car and she was able to generate a quote while we were doing the test drive. Even better, she followed up the next day with an additional discount we'd overlooked. Really fast, easy and most importantly cost saving! This team is fantastic! More recently we had our policy annual review with Krystyna and made sure that we had everything covered for our growing family. Really just a pleasure to interact with and left feeling great about how protected we are."
We responded:
"Steve, Thank you for your generous comments. We are busy and many obtain quotes online. We always follow up the next day, as discounts and value are often overlooked. We appreciate the 5-Stars - Audrey"
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Josephine Schultz

September 15, 2025

5  out of  5
rating by Josephine Schultz
"I called State Farm to add my daughter on my policy and it went very smoothly. I am happy. I chose this agency for my car insurance as every time I call I get a pleasant, knowledgeable and friendly lady on the phone. I recommend this office highly as I have never been disappointed in the service I received."
We responded:
"Josephine, Thank your for kind comments. We try!- Audrey "
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Alexander Lewis

September 5, 2025

5  out of  5
rating by Alexander Lewis
"Krystyna has been very helpful for my insurance needs!"
We responded:
"Alexander, Thanks for commenting on Krystyna's service. We appreciate the 5-Stars. - Audrey"
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Ashley Biggs Underwood

August 20, 2025

5  out of  5
rating by Ashley Biggs Underwood
"Worked with Krystyna to update some info on my account, and not only was it a smooth process but she got back with me VERY quickly! Very happy with her service!"
We responded:
"Thanks Ashley. Krystyna is the best! Thanks much. Audrey Mcfarlin State Farm Insurance "
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niya

August 4, 2025

5  out of  5
rating by niya
"Very engaging and nice, great and engaging conversations. Gets the job done plus good energy."
We responded:
"Niya thank for engaging with us. We so appreciate the 5-Stars - Audrey "
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Elsa DeNormandie

July 24, 2025

5  out of  5
rating by Elsa DeNormandie
"Really like the information she gave and was able to give me a chance to look everything over."
We responded:
"Elsa. Thank you for the comments and the 5-Star rating- Audrey "
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Eugen Zau

July 24, 2025

5  out of  5
rating by Eugen Zau
"Wonderful experience dealing with Krystyna, worked out a great and easy policy for my car, saved me time and money!"
We responded:
"Eugen, I’m happy you had a great experience with Krystyna- Audrey"
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Lori Zelek

July 11, 2025

5  out of  5
rating by Lori Zelek
"Jake at State Farm was extremely friendly and helpful. He went out of his way to help me with my car insurance. My quote was so fabulous, it literally left me speechless. I have recommended him to many other people for auto insurance and will continue to do so. I highly recommend him for insurance needs. Thank you Jake at State Farm."
We responded:
"Lori, Thank you for the 5-Star rating. Jack and I truly appreciate you taking the time to comment - Audrey"
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Rocky Lusane

July 10, 2025

5  out of  5
rating by Rocky Lusane
"She was very nice and helpful throughout the whole process."
We responded:
"Rocky, Thanks for the 5-Star rating! Audrey"
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Dedria Shoular

July 9, 2025

5  out of  5
rating by Dedria Shoular
"If you need some kind of insurance Kelli at statefarm at the south loop location can look for really good deals on insurance. Kelli is also educated at statefarm, good explanations and a good followupper to see if insurance is needed. Go Kelli!!!"
We responded:
"Dedria, Thanks so much for Kelli's service review. We appreciate the 5 Star rating - Audrey"
Profile photo of Karla Lizette Gomez

Karla Lizette Gomez

July 9, 2025

5  out of  5
rating by Karla Lizette Gomez
"Jacob was so great! Very helpful and explained very well the whole process and made it very simple. He answered all my questions regarding the drive and safe program. He also gave me a very competitive quote that pushed me to making my decision so much easier when it came to switching. It was a no brainer! Really great office In general!"
We responded:
"Karia, Jacob and I really appreciate your kind remarks. The great compliment is a recommendation. Thanks for the 5 Stars! - Audrey"